• Free delivery over £200 ex VAT

    Free UK mainland delivery on orders over £200 excluding VAT. Normal delivery: 1–2 working days.

    Delivery details 
  • Returns explained

    Request a return within 30 days. Conditions apply to business change-of-mind returns. Statutory rights are unaffected.

    Returns FAQs 
  • Refunds to your original payment method

    Approved refunds go back to your original payment method. A 30% restocking fee applies only to eligible business change-of-mind returns.

    Read the FAQs 

FREQUENTLY ASKED QUESTIONS

Are your sublimation mugs supplied blank?

Yes. Our sublimation mugs are supplied blank for you to print. Choose your pack size and check whether individual gift boxes are included. See our full FAQs.

Do prices include VAT?

Product prices exclude VAT. Applicable VAT and delivery charges are shown at checkout. See our full FAQs.

When will my order arrive?

UK mainland delivery normally takes 1–2 working days. Free delivery applies to orders over £200 excluding VAT. See our full FAQs.

How do returns and refunds work?

Contact us within 30 days to request a return. Approved refunds go to the original payment method. A 30% restocking fee applies only to eligible business change-of-mind returns under agreed terms. Consumer statutory rights and faulty-goods rights are unaffected. See our full FAQs.